Privacy Policy

PATCHIE — PRIVACY POLICY

Last updated: January 14, 2026

This Privacy Policy describes how Oakmont Media LLC dba Patchie (“Patchie,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit trypatchie.com (the “Site”), interact with us, or purchase our Products.

By using the Site, you agree to the practices described in this Policy.

1. Information We Collect

We collect information in three main ways: (1) information you provide to us, (2) information collected automatically, and (3) information from third-party partners.

A. Information You Provide

This includes information you submit when placing an order, creating an account, or contacting us:

Name
Email address
Shipping and billing address
Payment information (processed by secure third-party processors)
Account login details (if applicable)
Customer service communications

Patchie does not collect health, medical, or wellness questionnaire data.

B. Information Collected Automatically

When you use the Site, we automatically collect:

IP address
Device type, operating system, browser type
Pages viewed and referring URLs
Time spent on the Site
Click behavior and interactions
Cookies and tracking technologies

This information helps us improve site performance, diagnose issues, and understand user behavior.

C. Information From Third Parties

We may receive information from:

Payment processors
Ecommerce platforms
Fulfillment and shipping partners
Marketing and analytics tools
Advertising networks

We use generic third-party integrations commonly used by ecommerce and wellness businesses.

2. How We Use Your Information

We use your information for the following purposes:

Order processing and product fulfillment
Customer support and communication
Account management
Improving Site performance, user experience, and product offerings
Detecting and preventing fraud or security incidents
Sending marketing emails and SMS/text messages (only with your consent)
Analytics and business optimization
Legal compliance, including tax and reporting requirements

We do not sell your personal information in exchange for money.

We may share limited data for advertising or performance analytics.

3. SMS/Text Message Communications

If you opt in to receive SMS/text messages:

You consent to receive recurring marketing texts from Patchie
Message & data rates may apply
You can opt out by replying STOP at any time
Opting out of SMS does not affect your ability to receive order updates via email

4. Cookies & Tracking Technologies

We use cookies to:

Keep items in your cart
Maintain session state
Remember preferences
Provide analytics
Improve site performance

You may manage cookie settings through your browser, but certain functions may not work if cookies are disabled.

5. How We Share Your Information

We may share information with trusted service providers who help us operate our business, including:

Ecommerce and website hosting platforms
Payment processors
Order fulfillment partners
Shipping carriers
Email and SMS marketing providers
Analytics and advertising tools
Customer support platforms
Fraud prevention services
Professional advisors (legal, financial, accounting)

We require these entities to use your information only for the services they provide to us.

We may also share information when required by law, in response to legal requests, or to protect Patchie’s rights or the security of our users.

6. Data Retention

We retain personal information only as long as reasonably necessary for:

Order fulfillment
Customer support
Accounting and tax obligations
Fraud detection and security
Legal compliance
Business operations

When information is no longer needed, it will be securely deleted or anonymized.

7. Security Measures

We use commercially reasonable administrative, physical, and technical safeguards to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.

8. Your Privacy Choices & Rights

Depending on your location, you may have certain privacy rights, including:

Right to Access

You can request a copy of the personal information we have collected.

Right to Correction

You can request that inaccurate or outdated information be corrected.

Right to Deletion

You may request deletion of your information, subject to legal and operational limitations.

Right to Opt Out of Marketing

You may opt out of marketing emails by clicking “unsubscribe.”
You may opt out of SMS by replying STOP.

Right to Data Portability

You may request a copy of your personal data in a portable format.

Right to Limit Certain Uses

Where applicable, you may request restrictions on data sharing for targeted advertising or analytics.

To exercise any of these rights, contact us at:

contact@trypatchie.com

We will respond in accordance with applicable laws.

9. Children’s Privacy

The Site and Products are not intended for children under 18.

We do not knowingly collect personal information from minors.
If we learn we have done so, we will delete such information promptly.

10. International Users

Patchie currently serves customers within the United States only.

If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S. or other jurisdictions.

11. Third-Party Links

The Site may contain links to third-party websites. We do not control and are not responsible for their content, privacy practices, or security. Accessing third-party sites is at your own risk.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When we do, we will update the “Last updated” date at the top of this page.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Patchie
1777 Abram Ct #1752
San Leandro, CA 94577
USA
Email: contact@trypatchie.com
Phone: +1 (888) 863-1171